Verse vs Verse Support

Questions, problems, refunds or a player to report? Email us:

Tell us your player name and what device you play on. We usually reply within a few days.

Buying the full game

Got a new phone, or reinstalled? Sign in to the same account, and the full game is there. In the iOS app, if you bought through the App Store, you can also use Restore Purchases in the Buy Full Game screen.
Paid but the game didn’t unlock? Give it a minute, then close and reopen the game. If it still hasn’t, email us with the email on your receipt.
Refunds: card purchases can be refunded within 14 days, no questions asked: email us. App Store purchases are refunded by Apple at reportaproblem.apple.com. See the Refund Policy.

Forgot your password? Choose “Forgot your password?” on the sign-in screen, and we’ll email you a code.
Delete your account: Settings → Account → Delete Account. It happens straight away and can’t be undone.

Report a player: tap their name in the lobby list, then report. They aren’t told who reported them.
Block a player: tap their name, then block. You won’t hear each other, and they can’t send you friend or join requests. Unblock in Settings → Account → Blocked Players.
Vote to kick: tap their name, then vote to kick. The lobby votes anonymously.

On a computer, play with headphones. The game turns off echo cancellation there so your raps sound right, so without headphones the beat can leak into your mic. Phones keep echo cancellation on.
If your bars sound early or late on playback, run Settings → Latency Test.
If the game can’t hear you, check that it has microphone permission in your device’s settings.